Privacy Policy

We explain everything you need to know to help you understand how
Keystone works; from beginning to end.

Keystone Digital Living Will Privacy Policy; Last Revised November 5, 2014The Keystone Digital Living Will Privacy Policy (“Privacy Policy”) describes the types of information we collect from you or that you may provide when you visit the Keystone Digital Living Will website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect: (i) on this Website; or (ii) in e-mail, text and other electronic messages between you and this Website and/or Keystone Digital Living Will.

It does not apply to information collected by: (i) us offline or through any other means, including on any other website operated by us or any third party; or (ii) any third party, including through any application or content that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes section). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


Our Website is not intended for people under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from people under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, use any features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a person under 18, our policy is to delete that information. If you believe we might have any information from or about a person under 18, please contact us at


We collect several types of information from and about users of the Website, including information by which you may be personally identified (such as, for example, name, address, social security number (last 4 digits only), telephone number and information otherwise indicated in this policy).

The information we collect may include information provided by you from time to time. For example, when you create an account on Keystone Digital Living Will, you are required to provide us with certain personal information, including your email address and a password, which is used to protect your account from unauthorized access. You have the responsibility of keeping your email address and password and other Keystone Digital Living Will account information confidential. Further, we may collect the directives you create, including the provider information (e.g., identification of your physician(s)), health insurance information (e.g., member ID and Group Number), treatments, wishes, beliefs, spokespersons, and witnesses you enter into the system.

Usage Information. When you use Keystone Digital Living Will, we may record information about your usage of the site, such as your browsing, searching, or page history, and/or your IP address. If anyone is logged in through your account, we may associate that information with your Keystone Digital Living Will account. Information we collect is used for purposes such as to improve the quality of our service. For this reason, we strongly suggest that you protect your login and password and that you not share them with others.

We also collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumer’s access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, or when we have your permission. We may use your email address to send you information about Keystone Digital Living Will or new products or services offered by Keystone Digital Living Will as they are developed.


We use information that we collect about you or that you provide to us, including any personal information: (i) To present our Website and its contents to you; (ii) To register your account; (iii) To provide you with information, products or services that you request from us; (iv) To fulfill any other purpose for which you provide it; (v) To provide you with notices about your account, including expiration and renewal notices; (vi) To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (vii) To notify you about changes to our Website or any products or services we offer or provide though it; (viii) In any other way we may describe when you provide the information; and (ix) For any other purpose with your consent.


We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy: (i) To our subsidiaries and affiliates; (ii) To contractors, service providers and other third parties we use to support our business; (iii) To fulfill the purpose for which you provide it; (iv) For any other purpose disclosed by us when you provide the information; and (v) With your consent.

We also share information about you and the use of your account when necessary in order to investigate, prevent, or take action regarding: (i) illegal activities, (ii) suspected fraud, (iii) situations involving potential threats to the physical safety of any person, (iv) violations of Terms & Conditions, or (v) as otherwise required by law. We reserve the right to produce information when requested by a subpoena from a Court of competent jurisdiction. Your agreement to the Privacy Policy and your use of Keystone Digital Living Will expressly authorizes Keystone Digital Living Will to release your personal information in the course of such investigations. We transfer information about you if Keystone Digital Living Will is acquired by or merged with another company (including without limitation any sale in bankruptcy or liquidation). In this event, Keystone Digital Living Will will make reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy.

Content Uploaded to Site. We have no control over personal information that you choose to upload and share with others or with third party dissemination of your information that you provide for public viewing via Keystone Digital Living Will.


When you create a Keystone Digital Living Will account, you will select an account name. Your Keystone Digital Living Will account name is displayed to Keystone Digital Living Will staff when you engage in certain activities on Keystone Digital Living Will, such as when you create directives or send messages through Keystone Digital Living Will.


If you have a Keystone Digital Living Will account, you may update or correct your personal profile information, email preferences and privacy settings at any time by visiting your My Account page.

You may, of course, choose not to submit personal information through Keystone Digital Living Will, but Keystone Digital Living Will may not be able to provide certain services to you without certain personal information.


Under California law, website operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party websites, to the extent the operator engages in that collection. At this time, we do not track our customers’ personal information over time and across third-party websites. This law also requires website operators to disclose whether third parties may collect personally identifiable information about their users’ online activities over time and across different Sites when the users use the operator’s website. We do not knowingly permit third parties to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses our Services.


Keystone Digital Living Will may periodically update this policy, and will place any such changes on this page. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your Keystone Digital Living Will account or by placing a prominent notice on our site. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.


Any questions about this Privacy Policy should be addressed to Keystone Digital Living Will Attn Support Department at: Keystone Digital Living Will, PO Box 6247 Harrisburg, PA 17112